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Health care organization’s experience different barriers in its performance improvement journey. Certain areas confuse staff or create breakdowns in patient care. JCI offers a range of education training programs and workshops to help you repair those breakdowns and improve quality and patient safety.

Our experienced faculty – including physicians, nurses, engineers, administrators, and other experts – will share leading practices and “how to” solutions with your staff.

Flexible and Tailored Programs

Our programs are flexible and created with your educational needs in mind. Each course is designed and delivered by expert faculty targeted to:

Individual Learning: Workshops are available for individuals looking to develop competencies on specific health care topics.

Organizational Learning: Custom training programs are available for organizations who are looking to educate their staff on a variety of health care disciplines. You request the topics of greatest interest and JCI educators will prepare and present a targeted program or workshop at your organization or online.

Government and Universities: We collaborate with governments and universities to build curriculum for professional development and help them develop certificate and diploma programs around quality and patient safety.

Program Delivery

JCI Education services are available virtual and on-site based on preference. Each program blends formal presentations and hands-on exercises to improve understanding and comfort level with the topic.

Upcoming Training Programs

Explore Popular Topics

Here is a list of some of the most popular education topics selected by health care leaders around the world. The JCI team can also prepare custom curriculum on other performance improvement topics.

Topics include, but are not limited to:
  • Familiarizing staff with JCI accreditation standards
  • How to structure your organization’s pursuit of accreditation
  • Leading practices for achieving accreditation
  • How JCI standards can equip your organization to address common quality improvement challenges
  • Leading methods of JCI survey preparation from our experienced consultants and clinical leaders
  • Tactics to meet the most challenging hospital standards

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Topics include, but are not limited to:
  • Understanding JCI’s Tracer Methodology and how you can use it to uncover hidden patient safety issues inside your organization
  • Developing the critical skills involved in conducting an effective patient or system tracer
  • How to conduct all aspects of tracers in your own organization, from pre-planning, to execution, to improvement planning

Topics include, but are not limited to:
  • Helping you design safety as an integral part in new construction or renovation projects
  • Understanding the responsibilities of leadership for planning a safe healthcare facility
  • Describing the basic framework necessary for establishing a Facility Management Department
  • Drafting the required documents for National and International accreditation processes
  • Utilizing essential tools for inspecting, testing, and maintaining a safe healthcare facility
  • Creating a thorough staff education program
  • Implementing relevant key performance indicators to track and effect continuous improvement initiatives

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Topics include, but are not limited to:
  • Familiarizing staff with emergency response role
  • How to structure an emergency response center
  • Strategies for developing a successful EOP
  • Gap analysis between written EOP and its implementation
  • Integrating infection prevention into Emergency Management
  • Best practices from the field

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Topics include, but are not limited to:
  • Implementing a quality management program
  • Driving organizational change to improve the culture of quality and safety
  • Utilizing performance improvement methods
  • Transforming data into information through the use of data analytics
  • Implementing strategies to improve patient safety
  • Identifying and managing risks through strong mitigation strategies

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Topics include, but are not limited to:
  • Components of infection control program
  • Responsibilities of an Infection Control Program
  • Resources necessary for an infection control program
  • Goals of an Infection Control Program
  • Medical equipment, devices, and supplies cleaning and disinfection process
  • Management of infectious and clinical waste

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Topics include, but are not limited to:
  • Evaluating policies, data, and processes pertaining to medications in all areas of the organization
  • Reviewing of high-risk processes.
  • Understanding pharmacy operations assessments
  • Understanding the safe use of electronic medical systems

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Topics include, but are not limited to:
  • Defining what is leadership and clinical leadership
  • Types of leadership styles
  • The difference between leadership and management
  • Board models
  • How to link quality data for the decision-making process of the board and leaders

Request More Information

The experts at JCI are always available to help you identify and select education programs that will be most beneficial to you and assist with your organization's most challenging needs.