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Our Training Programs Help You Build Quality

At Joint Commission International we set the standards that help organizations like yours measure, assess, and improve performance. Through our Quality Management Advisory Services, we offer training that helps you build the infrastructure and staff capabilities to meet the quality challenges of today.

Created for healthcare professionals and delivered by international experts, the JCI Quality programs employ a variety of teaching methods — from experiential learning and problem-solving activities to case-based scenarios and knowledge checks.

JCI Quality programs are available through virtual or in-person, sessions and include self-paced learning with materials such as eBooks and computer-based training.

Curriculum Topics

The JCI Quality programs help you build a ‘house of quality’. (Read the JCI White Paper “House of Quality” for more details.) We developed a comprehensive curriculum based on current, evidence-based practices in quality, safety and the principles of reliability endorsed by JCI. The five components of the ‘house of quality’ are described below.

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Components of an effective quality management system, including:

  • Organizational structure
  • Leadership role
  • Health information management
  • Teamwork
  • Change management

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The science of improvement, including the methods and tools necessary to:

  • Identify a problem
  • Assess the process
  • Select a solution
  • Sustain the gains

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The use of data for quality and patient safety including:

  • Performance measures
  • Data collection
  • Analysis
  • Graphs and charts
  • Interpretation

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Preventing harm and reducing risks through:

  • Safety culture
  • Root cause analysis
  • Human factors
  • Risk management
  • High reliability

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Role of external factors that impact health care’s approach to quality including:

  • Regulations
  • Payment systems
  • Evidence-based practices
  • Consumer engagement
  • Accreditation
The JCI Quality programs are available as a comprehensive curriculum, including all 5 components of the ‘house of quality’, or training on selected topics from any of these domains. We can develop a customized training program that meets the needs of your organization. Content is approved for continuing education credits for doctors, nurses, and quality professionals.


There are measurable benefits from participating in a JCI Quality program - both at the organization and individual staff level.

Organizational Benefits include the ability to: 

  • Establish a quality team with expertise in evidence-based methodologies
  • Standardize quality and patient safety processes
  • Prepare to meet JCI accreditation requirements
  • Build Staff capability in quality, patient safety and JCI accreditation
  • Implement processes to achieve quality and safety goals
  • Strengthen operations for sustainable results

Individual Benefits include the ability to:

  • Develop a quality and patient safety program
  • Lead improvement projects
  • Select strong solutions
  • Reduce risk of harm
  • Manage data
  • Plan for JCI accreditation
  • Obtain continuing education credits
  • Prepare for certifications in health care quality, patient safety and performance improvement

The JCI Advantage

JCI helps thousands of healthcare organizations around the globe with quality improvement and patient safety — leading to better patient outcomes, enhanced operational productivity and greater patient and staff satisfaction.

Our experts are experienced and come from a variety of healthcare settings and specialties. We can help you answer the following questions about your quality program:

  • Do we have the knowledge and skills we need to develop, implement and manage a successful quality program?
  • How can we measure success, and then repeat it?
  • What does a successful quality department look like?
  • What kind of data do we need to collect?
  • How do we reduce risks and potential harm?

Upcoming Quality Management Workshops

This workshop focuses on the strategies needed to establish a standardized approach to managing patient safety events, including those that result in death or serious harm to a patient.

By the end of the workshop, you'll be able to:

  • Define the organizational requirements for conducting an effective root cause analysis
  • Describe the JCI accreditation standards that are specific to patient safety events
  • Follow the steps to manage a patient safety event
  • Apply root cause analysis tools 

Program Dates:

  • 2024 Workshop Dates Coming Soon!

The Advanced Practices in Quality Management and Patient Safety is a training program to develop skills and competencies for the health care quality professional. Content and curriculum are anchored to evidence-based standards and leading practices in quality, safety, and improvement. 

By the end of this workshop, you’ll be able to: 

  • Distinguish the building blocks of a quality management system
  • Apply performance improvement methods and tools
  • Transform data into information through the use of data analytics
  • Identify methods to reduce risk for patients and staff safety
  • Define the role of regulations, evidence-based practices, and accreditation in promoting quality

Program Dates:

  • 29 September - 7 December 2024

Registration Registration to sign up for the workshop

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We can customize a training program tailored to the unique needs of your healthcare organization. Ask us how. Our JCI experts are available and willing to help. 

*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a Joint Commission International Accreditation award, nor does it influence the granting of such awards.