Components of an effective quality management system, including:
- Organizational structure
- Leadership role
- Health information management
- Teamwork
- Change management
The science of improvement, including the methods and tools necessary to:
- Identify a problem
- Assess the process
- Select a solution
- Sustain the gains
The use of data for quality and patient safety including:
- Performance measures
- Data collection
- Analysis
- Graphs and charts
- Interpretation
Preventing harm and reducing risks through:
- Safety culture
- Root cause analysis
- Human factors
- Risk management
- High reliability
Role of external factors that impact health care’s approach to quality including:
- Regulations
- Payment systems
- Evidence-based practices
- Consumer engagement
- Accreditation
Benefits
There are measurable benefits from participating in a JCI Quality program - both at the organization and individual staff level.
Organizational Benefits include the ability to:
- Establish a quality team with expertise in evidence-based methodologies
- Standardize quality and patient safety processes
- Prepare to meet JCI accreditation requirements
- Build Staff capability in quality, patient safety and JCI accreditation
- Implement processes to achieve quality and safety goals
- Strengthen operations for sustainable results
Individual Benefits include the ability to:
- Develop a quality and patient safety program
- Lead improvement projects
- Select strong solutions
- Reduce risk of harm
- Manage data
- Plan for JCI accreditation
- Obtain continuing education credits
- Prepare for certifications in health care quality, patient safety and performance improvement
The JCI Advantage
JCI helps thousands of healthcare organizations around the globe with quality improvement and patient safety — leading to better patient outcomes, enhanced operational productivity and greater patient and staff satisfaction.
Our experts are experienced and come from a variety of healthcare settings and specialties. We can help you answer the following questions about your quality program:
- Do we have the knowledge and skills we need to develop, implement and manage a successful quality program?
- How can we measure success, and then repeat it?
- What does a successful quality department look like?
- What kind of data do we need to collect?
- How do we reduce risks and potential harm?
Upcoming Quality Management Workshops
This workshop focuses on the strategies needed to establish a standardized approach to managing patient safety events, including those that result in death or serious harm to a patient.
By the end of the workshop, you'll be able to:
- Define the organizational requirements for conducting an effective root cause analysis
- Describe the JCI accreditation standards that are specific to patient safety events
- Follow the steps to manage a patient safety event
- Apply root cause analysis tools
Program Dates:
- 29-30 November 2023
This workshop focuses on the methods needed to define, collect, analyze, and report data for performance improvement in healthcare.
By the end of the workshop, you’ll be able to:
- Explain the role of data in health care improvement
- Apply the appropriate tool to:
- Define the Measure
- Collect data
- Aggregate and analyze
- Monitor results
2023 Workshop Dates Coming Soon!
The Advanced Practices in Quality Management and Patient Safety is a training program to develop skills and competencies for the health care quality professional. Content and curriculum are anchored to evidence-based standards and leading practices in quality, safety, and improvement.
By the end of this workshop, you’ll be able to:
- Distinguish the building blocks of a quality management system
- Apply performance improvement methods and tools
- Transform data into information through the use of data analytics
- Identify methods to reduce risk for patients and staff safety
- Define the role of regulations, evidence-based practices, and accreditation in promoting quality
Program Dates:
- 17 September - 25 November 2023
*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a Joint Commission International Accreditation award, nor does it influence the granting of such awards.
