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Returns, Reprints, and Shipping

Return Policy

Returns should be made by following the instructions on the back of the packaging list enclosed with your shipment. All returned publications, videotapes, and audiotapes should be sent to:

Joint Commission Resources
660 S Mansfield St.
Ypsilanti, MI 48197

  • Only physical products may be returned — we do not accept returns on digital items (e-books, webinars, etc.)
  • Products must be unmarked and in resalable condition for credit.
  • A Joint Commission Resources packing list must accompany all returned products.
  • Shipping charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt. Please contact the JCI Customer Service Center at +1 630 268 2990 (13:00 UTC - 22:00 UTC). If notification is received after 30 days, customers will not be eligible for a refund or replacement copy.


Reprints of a single article may be purchased through the Department of Publications at Joint Commission Resources®. To order reprints, please send a completed Reprint Form with your payment (payable to Joint Commission Resources) to:

Department of Publications
Joint Commission Resources
PO Box 75752
Chicago, IL 60675-5752

You will be contacted within five to 10 business days with a response to your request and should receive your reprints within four weeks.

Read the reprint form

For more information regarding reprints, please contact Permissions Editor at +1 630 792 5437 or by email below.

Note: The minimum order for reprints is 100 copies. For smaller orders or to obtain a single copy of an article contact the Permissions Editor via email below

Shipping Rates

Orders will be charged for shipping/handling based on the total value of the titles being ordered. Shipping and handling charges apply to products being shipped to one location only. Orders shipping to multiple locations will incur a shipping and handling charge for each destination.

From - To U.S. Rest of the World
$0.00 - $49.99 $6.85 $34.00
$50.00 - $99.99 $12.60 $41.25
$100.00 - 199.99 $22.95 $45.90
$200.00 - $299.99 $26.40 $51.55
$300.00 - $500.99 $30.90 $57.27
$501.00 - $3,500.00 $34.35 $71.10

For Next Day delivery, please add approximately $38 to your standard rate.
For 2nd Day delivery, please add approximately $22 to your standard rate.
For orders over $3,500 please call Customer Service: +1 630 268 2990.

* Shipping and Handling charges are subject to change. These rates only apply to hard copy books.