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JCI products and services are based on international standards and regulations

Privacy Policy

Copyright © 2015 Joint Commission International, 1515 West 22nd Street, Oak Brook, IL 60523  USA - All materials posted on this site are subject to copyrights owned by Joint Commission International. ("Joint Commission International"). Joint Commission International hereby provides limited permission for the user of this site to print for such user's own personal use (and for such personal use only) part or all of any document on this site as long as the copyright notice and permission notice contained in such document or portion thereof is included in such printing. All other reproduction, retransmission, or reprinting of all or part of any document found on this site is expressly prohibited, unless Joint Commission International has expressly granted its prior written consent to so reproduce, retransmit, or reprint the material. All other rights reserved.


The names, trademarks, service marks, logos, and icons of Joint Commission International appearing on this Web site may not be used in any advertising or publicity, or otherwise to indicate Joint Commission International's sponsorship or endorsement of or affiliation with any product or service, without Joint Commission International's prior express written permission.


Joint Commission International is providing information and services on the Internet as a benefit and service in furtherance of Joint Commission International's mission. Joint Commission International makes no representations about the suitability of this information and these services for any purpose. Although this site includes links providing direct access to other Internet sites, Joint Commission International has not participated in their development and does not monitor or exert any editorial control over these sites. Further, any such linkages do not constitute any Joint Commission International endorsement of products and services appearing on other web sites.

Privacy and Security

Joint Commission International Website Advertising

The Joint Commission International does not accept advertising on its website. 

Joint Commission International has a commitment to privacy. The following are our information gathering and dissemination practices for this site.

Privacy Policy

This online privacy policy explains how and what The Joint Commission International collects, uses and safeguards as to information obtained through our website.  This website Privacy Policy only pertains to information collected by The Joint Commission International through this website.

We will not share personal information gathered on this site with third parties except in limited circumstances as identified below.

We detect and use the IP address of visitors to the site in order to assist us with diagnosing and solving problems with our server, to assist with the administration of our website, for marketing, and to improve our marketing and measurement systems in order to enhance the user experience.

Changes to the Website Privacy Policy

As the website may change from time to time, this Privacy Policy is expected to change as well.  The Joint Commission International reserves the right to change this policy at any time for any reason.  We will post a notice that this Privacy Policy has been amended by revising the “Last Updated” date at the bottom of this page.

If you have any questions about this policy please send us an email at

Web Cookies

The Joint Commission International uses cookies for site navigation, to promote relevant content, and for advertising. "Cookies" are bits of text data sent from a Web server to a user's computer to be retrieved later for purposes of identification. The Joint Commission International uses temporary cookies, which are deleted at the end of each user session, and remarketing cookies that can exist up to 90 days after visiting our website. If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to do so, you should understand that some areas of our site will not function properly when you view them. Once you reconfigure your browser to refuse cookies, no additional information will be collected from you or about you through the use of cookies.

Personal Information

When you browse through any website, certain information about you can be collected. We detect and use the IP address of visitors to the site in order to present relevant content to a user for both marketing and informational value, to assist with diagnosing and solving problems with our server, and to assist with the administration of our Web site.

 The Joint Commission International automatically collects and temporarily stores the following information about your visit:

  • The IP address of the computer you are using.
  • Your email address will be collected, used and retained.
  • The name of the domain you use to access the Internet.  (For example,
  • The date, time and length of your visit.
  • The pages you visited.
  • The address of the Web site you came from when you came to visit. 

In the course of site operation, information collected may be stored and processed in the United States. The Joint Commission International may collect, hold, and use, directly or through its affiliates, contractors, successors, assigns, and agents, the personally identifiable information collected through the site. The Joint International may share personal information with third parties and affiliates Joint Commission Resources or the Joint Commission Center for Transforming Healthcare in order to provide them an opportunity to offer products or services that may be of interest to you. 

The Joint Commission International may monitor, edit, or disclose your personal information, if required to do so in order to comply with any valid legal process or governmental request (such as a search warrant, subpoena, statute, or court order). All data collected by or on behalf of The Joint Commission International relating any use of the site or its content by any users is and shall remain at all times the sole property of The Joint Commission International.

We may use the information you provide in a de-identified format as to both individual and organization, for research, quality improvement, or benchmarking purposes, and may provide this information in the aggregate to third parties. For example we might inform other users regarding the number of users to the Web site.

We may contract with other companies or individuals to help us provide services, such as development or maintenance of the site. We require others to comply with the Privacy Policy and limit their access to only the information that is necessary to accomplish the task at hand and nothing more.

E-mail addresses

Individuals who register for use of any specific area on the site should refer to the specific privacy policy applicable to that area.  All users are required to provide their e-mail addresses. These e-mail addresses are also used to provide users with updates related to the site. E-mailed updates may contain advertising, and such advertising may be "targeted" based on demographic information, e-mail domains, or zip codes. Such targeting is done through processes internal to The Joint Commission International and e-mail addresses from registration is not sold to advertisers or anyone else outside The Joint Commission International.

The specific areas where information is captured:

  • E-mail alerts/Newsletters and Journals: - You can sign up to receive e-mail alerts, newsletters or journals.  We capture and retain name, organization and e-mail address to provide the information specifically requested by the user.
  • Public Comment on Standards/Measures - Periodically, The Joint Commission International seeks public comment on draft standards, performance measures or other matters.  This is usually accomplished through the use of an electronic survey tool.  In order to validate the comment, The Joint Commission International requests some demographic information in the survey.  Completion of this section is optional to the user.  Should you submit the requested demographic information this information will be retained until no longer necessary for the purpose of the study.
  • User names and passwords - Each individual who registers to use the Joint Commission Connect will have a user name and password. Passwords are the private property of the user. For reasons of security and privacy, as a user, you are responsible for not sharing your user name and password. For additional information about Joint Commission Connect see Log in Help.
  • Blogs/News and Discussion Boards - If you sign-up to participate on blogs and discussion boards, we capture name and e-mail address to allow posting of comments to the website.
  • Speakers Bureau Form - By completing the electronic form to retain a Joint Commission speaker, you provide name, e-mail address, city, state, zip and phone.  This information is captured and retained for securing Joint Commission International Speakers.
  • Events/Podcasts/Audio-conferences - If you chose to sign-up for any event, podcast or audio-conference, we will capture and retain the name and e-mail address for registration.
  • Business Development - If you complete the registration form requesting additional information about an accreditation or certification program, we capture and retain the name of the individual, the organization, the e-mail address and demographic data for the purpose of responding to your questions on accreditation and/or certification.  This information is not shared outside The Joint Commission International and its affiliates to other third parties requesting such data.

Google Analytics

Currently, we use Google Analytics to analyze the audience of the website and improve our content. For further information visit Google Analytics

Web Store

We will not share personal or financial information gathered on this site with third parties, except to our affiliations for the purpose of sharing with you additional products and services. If you elect to provide us with information about yourself by signing up for our free resources and newsletters, such as name and e-mail address, or other personal data, you may receive information about our offerings, unless you request to be removed from this list. Joint Commission International and its affiliates maintain separate controls for e-mail communications and opting out.  Opting out of further e-mail communications from Joint Commission International will not opt you out of further e-mails from The Joint Commission International and such action must be taken through The Joint Commission International’s opt-out process.

Our online ordering site uses an order form and "shopping cart" system for customers to register for programs and order publications and multimedia offered on the site. We utilize browser cookies placed on the customer’s machine to keep track of the customer’s shopping cart. We also collect user contact information (such as name, address, telephone numbers, and e-mail addresses) and financial information (such as credit card numbers) to process payments. We may also use a customer’s information to contact the customer when necessary. As stated above, we may share contact and purchase information with our affiliates for the purpose of sharing with you additional products and services.

Financial information (such as credit card numbers) collected on the site is used only to bill the customer for products and services.

Our online ordering site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use modern security and encryption services (RSA 128 bit SSL) to secure credit card transactions and ensure that your shopping experience is safe and worry free.

We detect and use the IP address of visitors to the site in order to assist us with diagnosing and solving problems with our server and to assist with the administration of our web site.

Joint Commission International (JCI), the international division of Joint Commission Resources, Inc., is committed to safeguarding your privacy online. It is our belief that you should be informed about how we use any personal information that you provide to us and, furthermore, that you should have the right to opt-out of the use of that information. For our international customers, the general Privacy Policy applies, in addition to the policy below.

In the handling of your information, we follow a policy of "informed consent", that is to say: In using the varied features of this website, purchasing from our website and the receipt of our marketing materials, you may occasionally provide information, such as your name, your contact information, or other information about yourself by which others may identify you (hereinafter "Personal Information"), to JCI.  JCI will safeguard your personal information, and will only share it with its affiliates, and to contracted third parties such as our web host, website vendor and service providers.  These parties may use your Personal Information and other technical information about your use of this web site to tailor their presentations to you, to facilitate your movement through this web site, or communicate separately with you. The JCI websites are hosted on our web servers in the United States.  If you are located in a non-US jurisdiction, your provision of Personal Information, other access to our websites and online interactions with JCI constitutes your transfer of such data to the United States, a jurisdiction that may not provide an equivalent level of data protection to the laws in your home country. 

However, we will never intentionally provide any of your Personal Information to other companies outside The Joint Commission enterprise not listed above (collectively "Third Parties") without your express permission to do so. We will notify you at the time of such data collection or transfer if your Personal Information is to be shared with a Third Party. We will keep your information indefinitely unless you expressly notify us not to.  Questions, concerns or to be provided with a copy of the information we have collected on you, please contact

Joint Commission International Social Media Comment Policy

Joint Commission International encourages you to comment on our blogs and social media pages. You may not post any unlawful, threatening, defamatory, obscene, pornographic or other material that would violate the law. All comments should be relevant to the topic and remain respectful of other authors and commenters. You are solely responsible for your own comments, the consequences of posting those comments, and the consequences of any reliance by you on the comments of others. By submitting your comment, you hereby give Joint Commission International the right, but not the obligation, to post, air, edit, exhibit, webcast, re-use, publish, reproduce, use, license, print, distribute or otherwise use your comment(s) and accompanying personal identifying and other information you provide via all forms of media now known or hereafter devised, worldwide, in perpetuity.

Last updated February 2017