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JCI products and services are based on international standards and regulations

JCI Customer Service

For Orders and Inquiries

If you have a question about a Joint Commission International product, would like to place an order, or check the status of an order, please contact our Customer Service department by phone +1 770 238 0454 or by email at

Our customer service representatives are available Monday through Friday 8 am to 8 pm Eastern Standard Time (13:00 UTC - 01:00 UTC).

For Payments by Mail

Send payments for publications, education events, and periodical subscriptions to:

Joint Commission Resources
16353 Collections Center Drive
Chicago, Illinois 60693