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Frequently Asked Questions

General

Accreditation Update

E-books

Periodicals

Practicum

Publications

Using the TST

JCI Accreditation

Questions And Answers

General

Can I pay via wire transfer?

Yes!  All Joint Commission Resource products require pre-payment.  However, for your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
    1. On the bottom right, there is a section titled "Create Proforma Invoice"
    2. Click button "Proforma Invoice" (See image below.) 
    3. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

For any additional questions or concerns, please email Amy Mathai Davis, Associate Director, Fulfillment at adavis@jcrinc.com.

Please note that it is very important to include the sales quote confirmation number as the reference number on your wire transfer so that we can match your payment to your order and confirm your payment and registration.

JCI_-_Create_Proforma_Invoice

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Where can I can locate an order form?

Thank you for your inquiry. You can fill out your order online and generate a sales quote/proforma invoice to mail in your payment.

  1. Register on the store.
  2. Add events and publications to your shopping cart.
  3. Proceed to secure checkout.
  4. On the payment screen click the link indicated below to create a sales quote/proforma invoice which is your electronic order form.

JCI_-_Create_Proforma_Invoice

If you have further questions please contact customer service.

Thank you.

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What is Joint Commission International's privacy policy?

See our privacy policy at this link: http://www.jointcommissioninternational.org/service/privacy-policy/

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What are the colorful "Introductory", "Intermediate", "Advanced" icons on different product pages?

To better help you select the educational products most closely aligned with your level of expertise in a specific topic area, we have provided our experience level descriptions. Throughout the webstore, you will find that most products are coded with an icon that best describes the level of material contained within the product. The four levels are shown in the table below:

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Where do I find products to purchase?

Look under the Learn with JCI tab to purchase publications and other products and to register for educational events.

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How do I find content, such as journal articles, white papers, and case studies?

Please visit our News and Support section for the latest news stories, JCInsight issues, thought leadership articles and upcoming events.  

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How do I find out about upcoming events that JCI will be attending?

Read more in the Event Calendar section located under Learn with JCI or on the JCI Homepage.

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How do I contact someone from JCI?

Go the Contact Us menu.

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What internet browsers work best with the JCI website?

Supported browsers:
Safari 5+
Chrome 29+
Firefox 16+
IE 9, 10, 11

Mobile:
Safari,Chrome, Firefox

Best browsers:
Latest Firefox, Chrome and IE 11.

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Can I pay for my order via PayPal?

Yes!  PayPay can be used in many countries. For a list of countries supported by PayPal CLICK HERE.  If you don’t see your specific country listed, create a Proforma invoice and pay via a wire transfer.

Note: Different services are available in different countries. For specific information regarding services available in each country CLICK HERE.

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Accreditation Update

What are the Accreditation Updates?

The JCI Accreditation Updates are designed to provide needed tools and resources that accredited organizations and certified programs use to maintain the JCI Gold Seal of ApprovalTM.  This popular conference provides leaders and executives essential information needed to maintain compliance with the JCI accreditation process and standards.

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Who may attend the Accreditation Updates?

Only executives and leaders of JCI accredited organizations and certified programs may attend.

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Who can I contact about the Accreditation Updates?

Please send an email to jcieducation@jcrinc.com

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What is the cancellation and refund policy?

Enrollee Requirements
JCI accreditation conference is open to employees of JCI accredited health care organizations or our in the process of going through accreditation.  JCI reserves the right to remove participants who do not meet these criteria at any time.

Refunds and Exchanges
JCI is happy to transfer registrations to another member of an organization.  Unused registrations cannot be applied to other JCI programs or services.

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E-books

Where can I locate the ebook I ordered?

Once you have purchased an ebook, the ebook will be made available for download in your My Account section of the webstore. Once you log in to the store, you are automatically taken to the My Account section, select eBooks from the My Products section to locate your eBook file for download.

An email with a link to download the ebook will also be emailed directly to the end user once the purchase is complete.

ebook_location_JCI

 

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When can I expect to get an e-book I purchased?

After your order has been placed and your have received your order confirmation, please log into the JCI Store, www.jointcommissioninternational.org with your email and password to download your e-book from the My Account section.

An email with a link to download the ebook will also be emailed directly to the end user once the purchase is complete.

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What format are JCR eBooks? Is an eReader required?

JCR eBooks are delivered to recipients as a PDF file. You do not need an eReader to view the eBook, only a computer or personal device that has a PDF reader application installed (such as Adobe Reader http://get.adobe.com/reader/).

Some JCR eBooks include additional tools. These tools are delivered in a .zip file, which also includes your PDF eBook. After downloading and saving the .zip file to your computer, right-click on the file and select "Extract All..." then follow the prompts in the dialog box that opens to access the files.

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Can I copy and paste content from my eBook into other applications? Can I email my eBook to colleagues or share with my organization?

JCR eBooks are for individual use only. They cannot be forwarded to others or posted for unlimited access. This includes copying and pasting content into other applications, such as Microsoft Word or Excel.

Some eBooks are offered as a PDF site license. A PDF site license entitles you to share the eBook with others in your organization only, either by posting to a secure intranet site or by providing other means of secure access.

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Periodicals

How do I subscribe to a periodical?

Subscribe to a periodical online or call Customer Service at +1770 238 0454. Customer Service is available Monday through Friday, 8am-8pm EST.

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How do I renew my subscription or notify you of my change of address?

For questions about subscribing or renewing your subscription or updating your address information, please contact Customer Service at +1770 238 0454 or jcicustomerservice@pbd.com.

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Can I place my order through a subscription agent?

Yes, we welcome orders through agencies.

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How do I find out the status of my periodical order?

Please call our customer service center at +1770 238 0454 or email at jcicustomerservice@pbd.com. Customer Service is available Monday through Friday, 8am-8pm EST.

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Is there discount pricing for health care systems with multiple facilities?

For pricing considerations for health systems with multiple sites and multi-year subscriptions, please contact Helen Fry at hfry@jcrinc.com or 630.792.5414.

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Once my paid subscription expires will I still have access to the online newsletter? If so, for how long?

No, your print and online subscriptions expire at the same time.

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How much periodical content is archived online?

Complete online archives of articles and full issues can be viewed, and are available for purchase, at IngentaConnect.

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Who has access to online periodicals?

Only paid subscribers have access to the online newsletters and all archives. Occasionally, special issues on topics of increased significance to all health care organizations are published and access to that online newsletter will be extended to all customers.

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How do I purchase a past issue?

Call Customer Service at +1770 238 0454 to order a hard copy of a past issue.  Please note that only the last 3 issues are kept in stock. 

Full electronic issues of The Journal are also available for purchase online at IngentaConnect.

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How do I get a sample issue of a periodical?

Sample issues are available as PDF files for download on each periodical webstore page. Go to the page for The Joint Commission Journal on Quality and Patient Safety and click "Download 'Sample Issue'" to view the PDF.

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How do I find past articles on a specific topic?

View past topics from all periodicals at IngentaConnect.

The Joint Commission Journal on Quality and Patient Safety is listed on MED LINE (PUB MED) and a variety of other computerized databases. A subject and author index can be found each year in the December issue. Archives of these indexes can be found here.

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Can I make copies of an issue or an article?

Yes, with permission. Please be aware that a fee might apply under certain circumstances. To request permission, contact the Permissions Editor at +1630 792 5441 or at permissions@jcrinc.com.

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How do I purchase reprints?

For reprints of an article or whole issue where the number of copies desired is 100 or more, fill out the Reprints Form. For smaller quantities use the Permissions Form. Articles and whole issues are also available electronically at IngentaConnect for individual purchase.

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Practicum

What does the Practicum teach?

The Practicum teaches everything you need to start on your accreditation or reaccreditation effort. This program explains what is necessary to acheive accreditation, and the patient safety and quality outcomes that it provides.  The practicum can be a useful starting point for organizations considering accreditation and for those actively preparing. Many accredited organizations use the practicum to teach new staff about the accreditation process and standards.

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Who should participate?

JCI practicums are ideal for those new to the accreditation process and those who wish to prepare for reaccreditation. Whether you need to train a team to spearhead your accreditation/reaccreditation effort, or if you need to help a new staff member learn about the JCI standards and process, practicums are a great place to start.

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What is the Practicum schedule?

Although each of our program agendas are different, the typical practicum takes place over four or five days and includes lectures from JCI experts, workshops explaining key improvement methods, and simulated tracers conducted within local hospitals.

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Who can I contact about the Practicums?

Please send an email to jcieducation@jcrinc.com

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What is the cancellation and refund policy?

Enrollee Requirements
JCI accreditation conference is open to employees of JCI accredited health care organizations or our in the process of going through accreditation. JCI reserves the right to remove participants who do not meet these criteria at any time.

Refunds and Exchanges
JCI is happy to transfer registrations to another member of an organization.  Unused registrations cannot be applied to other JCI programs or services.

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Publications

Does JCI offer quantity discounts?

Yes. JCI offers quantity discounts.

Quantity discounts for hardcopy publications apply to purchases of 16 or more of the same title.

Number of Copies Discount
16-50  10%
51-100 15%
101-500 20%
501 or more 25%

 

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How are JCI publications shipped?

Orders are shipped by United Parcel Service (UPS). Allow 7 to 10 business days for delivery outside the U.S. (provided that the products you ordered are currently in stock). Your complete street address, including postal code (not P.O. Box) is necessary for all shipments. Your telephone number is also required for UPS shipments.

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What are JCI's shipping and handling rates?

Orders will be charged for shipping/handling based on the total value of the titles being ordered. Shipping and handling charges apply to products being shipped to one location only. Orders shipping to multiple locations will incur a shipping and handling charge for each destination.

International Shipping/Handling Charges

From To Canada Rest of the World
$0.00 $49.99 $6.25 $31.45
$50.00 $99.99 $11.50 $37.75
$100.00 $199.99 $20.95 $41.95
$200.00 $299.99 $24.10 $47.20
$300.00 $500.99 $28.30 $52.45
$501.00 $3,500.00 $31.45 $65.05
For Next Day delivery, please add $35 to your standard rate.
For 2nd Day delivery, please add $20 to your standard rate.
For orders over $3,500 please call Customer Service:
+1770 238 0454

* Shipping and Handling charges are subject to change. These rates only apply to hard copy books.

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Whom can I contact to obtain translation rights?

Catherine Chopp Hinckley, MA, PhD
Executive Director, Publications and Education
Joint Commission Resources
1515 W. 22nd Street
Suite 1300W
Oak Brook, IL 60523
USA

Phone: +1 630 792 5457
Fax: +1 630 268 2990
Email: chinckley@jcrinc.com

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Using the TST

Who do I contact with questions about the TST?

Contact tst_support@CTH.org with your name, organization name, organization location, and, if possible, your International Health Care Organization identification number (IHCO ID). JCI staff will respond to your email within two business days.

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What is the Targeted Solutions Tool® (TST®)?

The TST is a unique online application that simplifies the process for solving persistent health care quality and safety problems. Introduced in 2010, the TST was developed by the Joint Commission Center for Transforming Healthcare to enhance efforts that accredited organizations are making to tackle these difficult and pressing problems. The TST guides health care organizations through a step-by-step process to measure their organization’s actual performance, identify barriers to excellent performance, and direct them to proven solutions that are customized to address their particular barriers.

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How are Targeted Solutions identified at the Center?

Participating health care organizations use process improvement methods to identify targeted solutions. First, they measure the problems with rigor. In many cases they learn that they are not doing as well as they thought they were. Then they identify exactly why the processes are failing, create solutions that address the most critical contributing factors, and prove the effectiveness of those solutions. 

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Who can use the TST?

The TST is available to all JCI-accredited organizations. It can be accessed via JCI Direct Connect.

The Hand Hygiene module is targeted toward hospitals, but can be used by any organization where hand hygiene impacts patient care. 

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Is there a cost or fee associated with the TST?

No. The TST is available to all JCI-accredited organizations at no charge.

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Why should I use the TST for Hand Hygiene?

The TST provides the foundation and framework for an improvement method that, if implemented as directed, will improve an organization’s hand hygiene compliance and contribute to its efforts in reducing the frequency of health care-associated infections. The leading United States hospitals and health care systems that developed the hand hygiene solutions have achieved and continue to show major and sustained gains in hand hygiene.

In 2012 an international pilot with JCI–accredited organizations began and, although data are still being collected and analyzed, a 72% improvement in hand hygiene practices was reported. 

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Do I need to have RPI experience?

No, there is no requirement to have Robust Process Improvement™ (RPI) expertise or experience. The TST is designed so that any health care professional can conduct a project, regardless of process improvement or project facilitation experience. The tool involves practical steps to improve processes and measure progress.

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How do I access the TST?

You can access the TST through JCI Direct Connect. Look under the Resources tab.

Access-the-TST

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Will information that I enter into the TST be made public?

No. Organization-specific information will not be made public. It is confidential and for your organization’s use only. It will not be used in the accreditation process. Aggregated (de-identified) compliance information may be made available.

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Will using or not using the TST affect my JCI accreditation?

No. Any information entered into the TST is kept confidential and will not be used in the accreditation process. An accreditation surveyor has no way of knowing that an organization is using the TST unless the organization shares this voluntarily.

However, if an organization chooses to use TST work as part of its annual proactive risk assessment, then proof of use will be necessary.

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Is there a time limit to complete my use of the TST?

No, using the TST is voluntary and self-paced.

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How long will a hand hygiene project take to complete?

The duration of a hand hygiene project varies from organization to organization. Unit-based projects have generally lasted from six to 12 weeks, depending on the resources and experience of the organization.

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How many staff members should be on a hand hygiene project team?

A core team of three to seven people is recommended.

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What type of staff should be on a hand hygiene project team?

The team should include a strong physician champion and a project leader to facilitate meetings and help gain buy-in from stakeholders. Include the manager of the pilot unit and people who work in the area, including ancillary staff, when appropriate (for example, housekeeping, lab, respiratory therapy). It is important to identify and involve the project stakeholders.

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How much staff time and commitment will a hand hygiene project require?

You will need to obtain management support for your project and assemble a project team. Project teams can be expected to spend up to four hours a week collecting and entering compliance data, attending team meetings, and implementing solutions during the first 12 weeks of the project. You can expect to spend four hours each month to sustain the gains achieved by the hand hygiene improvement strategies.

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What is a project charter?

A project charter is a written document that defines the scope, team members, goals, and completion dates of the hand hygiene pilot project. The project charter is signed by the project team members as a demonstration of their support for the project and their agreement on the project’s goals and scope.

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Why is hand hygiene defined as “wash in/wash out?”

This observation was chosen as the method to determine baseline and post-solution hand hygiene compliance rates. However, it is nearly impossible to accurately observe hand hygiene compliance when washing occurs in a patient’s room. The Center decided to adopt the philosophy of “wash in/wash out” which directs health care personnel to wash their hands upon entry and exit from a patient’s room. This allows for accurate measurement, while still promoting the philosophy of washing before and after patient contact.

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WHO and CDC guidelines address hand hygiene when a health care worker touches a patient or the health care environment and this is what our policy reflects. How do we reconcile this with "wash in/wash out?"

The concept of “wash in/wash out” describes a minimum number of times a health care worker should conduct hand hygiene when entering and exiting a patient’s room. If patient care necessitates the additional washing of hands (more than is required with “wash in/wash out”), this should be done in accordance with WHO, CDC, or other recognized hand-hygiene guidelines.

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Have TST users measured and tried to improve the hand washing compliance of patients and visitors?

The TST does not measure hand washing compliance of patients and visitors. CDC and WHO guidelines are directed toward health care personnel only. The CDC definition of health care personnel excludes patients, family members, and other visitors, but does include students, volunteers, and other health care workers with direct patient contact. Studies have shown a greater risk of disease transmission from health care personnel compared to non-health care personnel such as patients and family members.

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Did TST users attempt to reduce infections related to the use of medical equipment such as stethoscopes or clothing (e.g., lab coats and neckties)?

The TST does not assess procedures for disinfecting medical equipment or evaluate the impact of clothing of caregivers on transmission of infection. There are multiple factors that contribute to the effectiveness of infection prevention and control programs.

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What software is needed to use the TST?

The TST works best with the following applications and settings. You may want to consult with your organization’s technical support before making changes to your computer or if you are unsure about your current settings.

Preferred Browser
Internet Explorer 7.0 or above. If you have earlier versions of IE, some features may not work.

Windows Requirements
Windows 2003 or above (XP, Vista, Windows 7)
Microsoft Office 2003 or above (for some downloads)
High-speed internet connection is preferred

Required Plug-ins
Adobe Reader 8 or above
Adobe Flash Player
Windows Media Player
Without these, you may not have access to videos or PDFs.

Supported Tablets
iPad

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How do I correct errors on screen displays in the TST?

Older internet browsers may not display TST windows properly. Determine if your computer browser is Internet Explorer 7 or above; if it is not, contact your organization’s technology service department for a browser upgrade.

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Who do I contact with technical/computer questions about the TST?

Send an email to tst_support@CTH.org with your name, organization name, and organization location. Staff will respond to your email within two business days.

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JCI Accreditation

Where do I find the eligibility requirements for JCI accreditation?

Eligibility requirements for all JCI accreditation and certification programs are available for download on each program’s page on this site. Start on the Achieve Accreditation page to see all of JCI’s accreditation and certification programs listed on the right side of the page.

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I am with an accredited organization. How do I log into JCI Direct Connect?

JCI Direct Connect is JCI’s client extranet site. CEOs and survey coordinators for all accredited and applicant organizations were sent usernames and passwords via email in April 2013; other more recently accredited or certified organizations received their usernames and passwords when they applied for their on-site survey.

If you have your username and password from the April 2013 email, go to JCI Direct Connect at https://customer.jointcommissioninternational.org, enter the username and password in the appropriate boxes, and enter the site.

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CEOs and survey coordinators who misplaced their username and password information can get access to JCI Direct Connect anytime without the need to contact JCI by taking the following steps:

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  • In the next window, you will be asked to type in your username. Your username is the email address you provided to JCI.
  • After typing in your username, retype the characters (in the picture in the box below the picture) and click the Request Password Reset button.

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  • You will receive an email telling you that your password has been reset and giving directions on how to set a new password.

Contact JCI accreditation at jciaccreditation@jcrinc.com with questions.

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How do I add additional security administrators and other users to JCI Direct Connect?

Please note: Only Security Administrators can add Security Administrators. First, access JCI Direct Connect, using the following link: https://customer.jointcommissioninternational.org. On the page that appears, you will enter your username/login and password (see I am with an accredited organization. How do I log into JCI Direct Connect? above for more details).

On the JCI Direct Connect home page, click the “Security Access” tab.

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On the Security Access page, you will see a key next to your name and the name of any other staff member that has been designated as a Security Administrator.

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Staff members designated as Security Administrator can change the security access for members of your organization or add members of your organization as Security Administrators. Security Administrators will have access to E-App and will be able to make changes to your organization’s information. This is the page on which contact information will be added.

 

To add a User, click on the Create a New User button in the upper-left corner of the page, above the list of contacts for your organization.

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Fill in all applicable fields on this first tab, User Details. Click the circle next to Yes to give the user access to JCI Direct Connect. You must fill out fields with asterisks next to them to be able to save the User. JCI encourages you to include all available User information.

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When you complete User Details, click on the User Security Access tab.

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Click Yes if the User should be a security administrator. If you do make the User a Security Administrator, this User will have access to all content on JCI Direct Connect and you are granting the User the ability to add and remove other Users. For security reasons, we grant only the CEO and Survey Coordinator Security Administrator rights automatically.

If the User is not a Security Administrator, select which applications the User should have access to, which include:

1.    Application for Accreditation and Certification. This is your E-App.

2.    Strategic Improvement Plan. This is your post-survey plan to eliminate compliance shortfalls discovered during your on-site survey.

3.    Survey Findings Reports. These are the official reports JCI issues after your on-site survey.

4.    Targeted Solutions Tool®. This application guides health care organizations through a step-by-step process to accurately measure their organization’s actual hand hygiene performance, identify their barriers to excellent performance, and direct them to proven solutions that are customized to address their particular barriers. Read more.

All Users receive access to all other content on JCI Direct Connect, which includes the following:

  • The International Library of Measures
  • JCI Accreditation Publicity Guide
  • Gold Seal logos
  • Accreditation Manual and Survey Process Guide
  •  All publications on the Resources page

Types of Security Rights

·         None. The User will be restricted from entering the application.

·         View only. The User will only be able to view the application.

·         Full. The User has full access to use and edit the application.

When you complete User Security Access, click on the JCI Accreditation Role tab.

Select the User’s role in the JCI Accreditation process. Several roles are provided. If no role applies, do select one for the User.

Click Save at the bottom of the window.

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The new User’s name and email address should appear in the left column.

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How and when do I report changes in my organization to JCI?

Organizational changes (such as ownership, licensure, facilities, and others)

As stated in JCI’s Accreditation Participation Requirements (specifically APR.3), some changes to your organization should be reported to JCI by way of email within 15 days of the change being made. We ask that you send a detailed list of the change(s) to the JCI Accreditation mailbox. Those changes include but are not limited to the following:

  •  A change in ownership and/or name

For changes in ownership, contact jciaccreditation@jcrinc.com with the changes.

  • The revocation or restriction of operational licenses or permits, any limitation or closure of patient care services, any sanctions of professional or other staff, or other actions under laws and regulations brought by relevant health authorities

 

  • Alteration or changes in use of patient care buildings, construction of new or expansion of patient care buildings, or the occupation of buildings in new locations in the community, to expand the types and volume of patient care services 25% or more than was stated in the organization’s profile or was not reported as a patient care location in the E-App, or was not included in the scope of the previous accreditation survey

 

  • Intentional expansion of the hospital’s capacity to provide services in the absence of new, renovated, or expanded facilities by 25% or greater, as measured by patient volume, scope of services, or other relevant measures

 

  • The addition or deletion of one or more types of health care services, such as addition of a dialysis unit or discontinuation of trauma care

 

  • The hospital has merged with, consolidated with, or acquired an unaccredited site, service, or program for which there are applicable JCI standards

 Please include the following information if applicable:

1)    A description of the specific change(s) and the date in which the “change” occurred or will occur

2)    A detailed description of the “scope” of the changes

3)    A new organizational chart

4)    Any applicable licenses

5)    Any investigation by a regulatory body

6)    Detailed information about new staff

This information will be forwarded to one of our clinicians for review. They will contact you directly with requests for additional information. They will determine if an extension survey is necessary.

You will also need to log into the E-App and add these new sites, services, or other changes to your profile. Please make these changes on the earliest possible date and no later than your next application for accreditation or certification.

Change of Contact Information

JCI Accreditation wants to ensure that we always send important and confidential communication to the appropriate members of your organization’s leadership team - the CEO, the Survey Coordinator, and the Billing Contact.

Since JCI Direct Connect and E-App are now our contact information data base, we request that you review and update contact information immediately or on a regular basis.

E-App is your profile, who you are, and how you tell us about your organization’s changes between surveys, and so we ask that you make updates to the E-App as changes occur. If you make changes as they happen, you will not have to remember them later, specifically when you are finishing your application for your next survey.

How To Make Changes

To make the required contact changes to E-App and JCI Direct Connect, please follow these steps:

Use the following link to access JCI Direct Connect: https://customer.jointcommissioninternational.org/

Enter JCI Direct Connect with the username/login and password issued to you. Please note: Your username is always the email address on file with JCI Accreditation. If you have forgotten your password, do the following:

  • In the Help Center on the left side of the page, click on Forgot Password.

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  • In the next window, you will be asked to type in your username. Your username is the email address you provided to JCI.
  • After typing in your username, retype the characters (in the picture in the box below the picture) and click the Request Password Resetbutton.

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  • You will receive an email telling you that your password has been reset and giving directions on how to set a new password.

Once you have accessed JCI Direct Connect, go to the Security Access tab.

If there is a key icon next to your name, you are a Security Administrator and can update the contact information on this page. You may also add new contacts and additional Security Administrators, as well as give those contacts various levels of access to E-App. The new information you enter will be automatically entered into E-App, so there is no need for you to make changes within the application itself.

See How do I add additional security administrators and other users to JCI Direct Connect? above for more information.

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Our organization is interested in applying for JCI accreditation. How do we get started?

A good place to start learning about our accreditation programs and processes is to review the information on the JCI website:

http://www.jointcommissioninternational.org/achieve-accreditation/

The material listed under the program-specific categories will give you a good overview of JCI, and what accreditation can offer your organization. Each program page also contains links to other areas of our website where you can purchase the Accreditation Standards Manual and Survey Process Guide for the program that best suits your organization.

We recently added an Accreditation Pathway for hospitals to the website. See it here.

Generally, we advise organizations to allow 18-24 months from the time accreditation preparation begins to the date of survey. Many organizations prepare for an accreditation process by reading materials, and using their own resources to conduct a gap analysis – the difference between an organization’s current performance and JCI requirements. This analysis will demonstrate how an organization will or will not comply with JCI program standards. Organizations can then adjust processes and systems to become compliant with JCI accreditation requirements before an on-site survey.

Please note: JCI has no expectation or requirement that a health care organization such as yours use consulting services of any kind to prepare for accreditation. We do, however, require that an organization have at least a four (4)-month track record of working within the processes and systems that are compliant with JCI standards, so that our surveyors have a record to review before and during an actual survey.

When you are ready to begin your accreditation journey, click on the link below to register with JCI Accreditation:

https://apps.jointcommissioninternational.org/IPQ/pages/tab1/YourOrganization.aspx

Please register only if your organization is interested in JCI accreditation. However, completing registration with JCI does not mean an organization must then officially apply and undergo a JCI accreditation survey.

 

On this page you will register as an initial applicant for accreditation and will receive follow-up information about how to move forward in the process. Fill out all the required fields so that JCI can accurately assess your organization’s capacity for accreditation. Once your registration has received approval, you will be sent a login and password to our JCI Direct Connect, our client extranet site, on which you can access our Electronic Application (E-App). You will enter your organization’s information in E-App for review.

 

Please note, you may only register each organization once. If you have already registered your organization and need assistance accessing JCI Direct Connect, please contact us at JCIAccreditation@jcrinc.com

Once your registration has received approval, you will be sent a login and password to JCI Direct Connect, a site where you will be able to access, complete, and submit our Electronic Application (E-App) for review. We ask that you submit one application for each organization you wish to be accredited approximately six (6) months before the dates you request for survey, and give us a wide range of at least three (3) months during which to schedule your survey. This allows us the flexibility to assign the most appropriate team of surveyors to your organization. From the information you submit, we will develop a contract specifying cost, number of surveyors, and number of survey days.

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I understand JCI’s requirements on quality measurements and the International Library of Measures changed in 2015. What are the new requirements?

Read about the new JCI quality measurement requirements and the International Library of Measures here.

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Where do I find the JCI Accreditation Publicity Guide?

The recently updated (2015) JCI Publicity Guide can be found on JCI Direct Connect under the Resources tab, in the Gold Seal and Branding Guidelinesbox.

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The Publicity Guide includes the information you need to correctly display the JCI Gold Seal, suggestions about how to announce and promote your JCI Accreditation, and answers to frequently asked questions.

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I have questions about my JCI accreditation billing. Who can I contact?

Please direct questions about your invoice to AccountsReceivable@jcrinc.com. If you have questions about the calculation of your bill, please send them to ebilling@jcrinc.comIf you have questions about payment of your bill, please send them to payments@jcrinc.com

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What are JCI’s requirements for translators during the on-site survey?

JCI performs its on-site surveys in English and requires translation and interpretation services be arranged by the surveyed health care organization as part of JCI’s Accreditation Participation Requirements (specifically, APR.10). APR.10 requires translation and interpretation by licensed translation and interpretation professionals who have no relationship to the surveyed organization. To ensure accurate, unbiased exchange, translation and interpretation is provided by individuals licensed to provide translation and interpretation services, with evidence of experience in health care translation and/or interpretation services. Individuals providing translation and interpretation services are not current or former employees of the hospital and do not have any conflicts of interest, such as immediate family members or employees of an affiliated hospital. Individuals providing translation and interpretation services have not served in any consultation capacity to the organization in relation to accreditation or accreditation preparation, with the possible exception of assistance in translating the documents required by JCI to be in English or providing translation and interpretation services at a previous survey.

The organization will submit the licenses and curriculum vitae (CV) of the selected translators no later than six (6) weeks prior to the start of any JCI on-site survey. The CVs of the translators must include a photo and should be sent to the JCI Accreditation mailbox at JCIAccreditation@jcrinc.com. JCI Accreditation Program staff will obtain a signed conflict-of-interest statement from each translator.

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I do not understand a JCI standard. Who can I ask to explain it to me?

Follow this link to submit a Standards Interpretation Question: http://www.jointcommissioninternational.org/contact-us/submit-a-jci-standards-interpretation-question/.

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Who do I contact to report a quality or safety issue in a JCI-accredited organization?

Follow this link to submit a complaint about a JCI-accredited organization: http://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/

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We are accredited and we want to apply for our next JCI accreditation. What do we do?

All applications for JCI accreditation must be submitted through JCI Direct Connect using our Electronic Application (E-App). To begin using E-App, you must first access JCI Direct Connect using the instructions below:

·         Use the following link to access JCI Direct Connect: https://customer.jointcommissioninternational.org/

·         Enter JCI Direct Connect with the username/login and password issued to you. Please note: Your username is always the email address on file with JCI Accreditation.

·         If you have forgotten your password, click Forgot Password in the Help Center box and create a new password (see I am with an accredited organization. How do I log into JCI Direct Connect? above for more details).

·         Once you have accessed JCI Direct Connect, go to the Survey tab and access E-App.

·         If there are any leadership changes – CEO, Survey Coordinator, Billing Contact – please make them under the Security Access tab. If there is a key icon next to your name, you are a Security Administrator and can update the contact information in this area. You may also add new contacts and additional Security Administrators, as well as give those contacts various levels of access to E-App. The new information you enter will be automatically entered into E-App, so there is no need for you to make changes within the application itself (see How do I add additional security administrators and other users to JCI Direct Connect? above for more details).

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