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JCInsight Newsletter

JCInsight 2015

March 2016

Joint Commission International’s Commitment to Health Care in China

Dr. Minggang Zhao and Paula WilsonAs part of Joint Commission International’s (JCI’s) mission to promote patient safety and quality health care internationally, President and Chief Executive Officer Paula Wilson met with the National Center for Medical Service Administration, People’s Republic of China National Health and Family Planning Committee’s (NHFPC) Director General Dr. Minggang Zhao at the end of 2015. Wilson and Zhao discussed the importance of using medical standards to enhance quality and patient safety in China. Leaders from JCI and the NHFPC also discussed how to best innovate current, local practices. Collaboration will continue between JCI and the NHFPC to achieve these common goals.

John WocherJohn Wocher, Executive Vice President for Administration at Kameda Medical Center in Kamogawa, Japan and a JCI consultant, offers a rich narrative detailing his organization’s JCI accreditation journey. He shares memories, lessons learned, and expounds upon the proven value of international accreditation. Wocher also provides an exclusive update on Kameda’s journey, including his organization’s experiences with two recent reaccreditation surveys. Access the article here.

dubaiUse this Root Cause Analysis framework tool when assessing sentinel events. For more tools like this, attend the Dubai Foundations of Ambulatory Accreditation. 3-5 May. This educational event is exclusively for acute care centers, outpatient surgery centers, free-standing dental and surgical facilities, dialysis clinics, and other ambulatory care settings that are seeking more information on JCI Gold Seal Accreditation. This event is the only one of its kind to be offered this year.

Safety Tip of the Month


Use these Human Factors Analysis questions to analyze your systems and processes:

  1. What are the goals? Do end users/teams have a shared goal, a shared understanding of that goal, tools, and resources to achieve the goal?
  2. Is information available, timely, perceptible, and understandable?
  3. Is there unnecessary complexity among work processes and technology or opportunities to standardize, simplify, or streamline?
  4. How is the system designed with cognitive considerations such as attention, recognition, memory, and cognitive biases in mind?
  5. Are the environment and tools supportive of the various end users/teams and work being performed? Are they intuitively designed or designed for error? Is the ambient setting such that information can be effectively seen, heard, communicated?
  6. What are the organizational goals, priorities, and incentives? Does the organization provide the necessary resources, conditions, leadership, and culture to perform work safely? How are end users empowered to recognize and report potential hazards and events? How are “things that go well” recognized and understood?