Creating Solutions for High Reliability Health Care
The Center’s participants—including leading hospitals and health systems—use a systematic approach to analyze specific breakdowns in care and discover underlying causes to develop targeted solutions that solve these complex problems. To help transform health care into a high reliability industry, the Center shares these proven solutions with health care organizations worldwide.
The Center uses Robust Process Improvement® (RPI®) methods and tools to improve the quality and safety of health care, including change management methodologies as well as Lean and Six Sigma steps.
Lean is a defined set of tools that increase customer value by eliminating waste and creating flow throughout the value stream.
Six Sigma is a statistical model that measures a process in terms of defects.
The Center is a 501(c)3 not-for-profit affiliate of The Joint Commission. Progress of the Center is guided by a Leadership Advisory Council made up of leaders from the Center’s major sponsors and chief executive officers (CEOs) representing participating hospitals. CEOs serve on a rotating basis to allow new membership each year.