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Creating Solutions for High Reliability Health Care

Established in 2008, the Joint Commission Center for Transforming Healthcare aims to solve health care’s most critical safety and quality problems.

The Center’s participants—including leading hospitals and health systems—use a systematic approach to analyze specific breakdowns in care and discover underlying causes to develop targeted solutions that solve these complex problems. To help transform health care into a high reliability industry, the Center shares these proven solutions with health care organizations worldwide.

The Center uses Robust Process Improvement® (RPI®) methods and tools to improve the quality and safety of health care, including change management methodologies as well as Lean and Six Sigma steps.

  • Lean is a defined set of tools that increase customer value by eliminating waste and creating flow throughout the value stream.
  • Six Sigma is a statistical model that measures a process in terms of defects.

The Center is a 501(c)3 not-for-profit affiliate of The Joint Commission. Progress of the Center is guided by a Leadership Advisory Council made up of leaders from the Center’s major sponsors and chief executive officers (CEOs) representing participating hospitals. CEOs serve on a rotating basis to allow new membership each year.