Product Description

The Joint Commission is all about performance improvement (PI). It actively promotes and requires health care organizations to continuously improve their performance--and thereby improve the quality and safety of patient care. Although there is just one standards chapter in the accreditation manuals that is specific to PI, all the standards actually promote and support PI.

And The Joint Commission walks its talk. It, too, strives to improve its own performance. But which are the best performance improvement (PI) tools for health care organizations to use? Which tools does The Joint Commission use? When do you use PI tools? And how do you best use them? This collection answers those questions by providing your VIP PI tools--that is, the best tools for health care organizations.

This robust collection of tools is different from other collections you may have seen because it is organized by the DMAIC process--Define, Measure, Assess, Improve, and Control. We hand you the right tool for the right step in your PI process. We provide an example of how to use the tool along with a blank template (if appropriate) so that you can use it right away. We provide helpful tips, insights, and strategies for ensuring that the tools get the job done for you. Straightforward, easy to understand, and helpful collection of PI tools--the same used by The Joint Commission internally.

Key Topics:

• Key concepts, tools, and techniques for PI
• The DMAIC process - Define, Measure, Assess, Improve, and Control
• Robust Process Improvement®
• Helpful tips, insights, and strategies for ensuring tools get the job done

Key Features:

• Examples of key tools
• Downloadable and adaptable tool templates

Standards: PI, domestic and international

Settings: All health care settings

Key Audience:

• Organizational leaders across various health care settings
• Leaders at both accredited and non-accredited health care organizations, both domestic and international
• Quality improvement and safety leaders, managers, and staff
• Medical schools, nursing schools, universities, colleges, and other health care professionals in institutions of higher learning that teach students about performance improvement

Table of Contents

Click on the Table of Contents below for details.

Table of Contents

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at JCRCustomerService@jcrinc.com to have a proforma invoice created and emailed directly to you.