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JCI products and services are based on international standards and regulations

We published an updated version of our Privacy & Cookies Statement on May 18, 2018. Please take the time to read the updated Privacy & Cookies Statement. This site uses cookies and other tracking technologies to assist with navigation, providing feedback, analyzing your use of our products and services, assisting with our promotional and marketing efforts, and provide content from third parties. Cookies Statement

Return Policy

Returns should be made by following the instructions on the back of the packaging list enclosed with your shipment.  All returned publications, videotapes, and audiotapes should be sent to:

Returns
Joint Commission Resources
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004
USA
  • Products must be unmarked and in resalable condition for credit.
  • A Joint Commission Resources packing list must accompany all returned products.
  • Shipping charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt.  Please contact the JCI Customer Service Center at +1 770 238 0454 (13:00 UTC - 1:00 UTC). If notification is received after 30 days, customers will not be eligible for a refund or replacement copy.