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JCI products and services are based on international standards and regulations
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Return Policy

Returns should be made by following the instructions on the back of the packaging list enclosed with your shipment.  All returned publications, videotapes, and audiotapes should be sent to:

Joint Commission Resources
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004
  • Products must be unmarked and in resalable condition for credit.
  • A Joint Commission Resources packing list must accompany all returned products.
  • Shipping charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt.  Please contact the JCI Customer Service Center at +1 770 238 0454 (13:00 UTC - 1:00 UTC). If notification is received after 30 days, customers will not be eligible for a refund or replacement copy.