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JCI Navigator

JCI Navigator is an online solution designed to work with hospitals who have yet to start or are just starting their quality journey. This integrated solution facilitates a practical and progressive approach to build a roadmap for continuous quality and patient safety improvement.

Use JCI Navigator to find answers to your quality improvement questions:

  • What does your organization do well and what should you focus on?
  • Where can you find practical resources and tools on best practice?
  • How can your organization navigate through obstacles?

How JCI Navigator Works

JCI Navigator helps organizations build their own journey to safer patient care through three steps – EVALUATE, EDUCATE, and ENGAGE.

JCI Navigator Scope

Ten organizational functions are addressed through JCI Navigator.

Provision of care icon

The Provision of Care includes any patient care from the moment of triage and admission through post-discharge planning. Attention is focused on patient care processes, from gathering patient information to developing a plan of care to implementation, execution, and evaluation of the treatment interventions.

Patient rights and education icon

Patient Rights & Education refers to the organization’s work to establish trust and open communication with patients and/or their families through the recognition of their rights and focusing on education to ensure provision of care meets their needs.

Surgical and invasive procedures icon

Surgical & Invasive Procedures includes various high-risk processes, such as surgery, invasive procedures, anesthesia and sedation. Also addresses the management of implantable medical devices.

Medication management icon

Medication Management & Use includes all processes related to medication use in the hospital, ranging from formulary selection, medication ordering, medication administration, and monitoring medication effects.

Quality management icon

Quality Management refers to the use of data to help staff understand how to make real improvements that help patients and reduce risks, as well as how processes can be more efficient, resources can be used more wisely, and physical risks can be reduced.

Infection prevention and control icon

Infection Prevention & Control aims to identify and reduce risk for acquiring and transmitting infection among patients, visitors, and staff, including infection prevention and control practices specific to the hospital’s scope of services.

Governance and leadership icon

Governance & Leadership refers to oversight of the hospital, its staff, and processes. In order to provide safe patient care, a hospital must have an effective governing body and leadership team.

Facility management

Facility Management & Safety refers to the effective management of organization’s physical facility, medical and other equipment, and people to provide safe, functional, and supportive facilities for patients, families, staff, and visitors.

Management of staff icon

Management of Staff refers to planning and management of staffing, recruitment, training of medical staff, nurses and other health professionals to fulfill its mission and meet patient needs.

Information management icon

Information Management refers to the provision, coordination, and integration of communication amongst health care providers to provide patient care.