The Provision of Care includes any patient care from the moment of triage and admission through post-discharge planning. Attention is focused on patient care processes, from gathering patient information to developing a plan of care to implementation, execution, and evaluation of the treatment interventions.
Patient Rights & Education refers to the organization’s work to establish trust and open communication with patients and/or their families through the recognition of their rights and focusing on education to ensure provision of care meets their needs.
Medication Management & Use includes all processes related to medication use in the hospital, ranging from formulary selection, medication ordering, medication administration, and monitoring medication effects.
Quality Management refers to the use of data to help staff understand how to make real improvements that help patients and reduce risks, as well as how processes can be more efficient, resources can be used more wisely, and physical risks can be reduced.
Infection Prevention & Control aims to identify and reduce risk for acquiring and transmitting infection among patients, visitors, and staff, including infection prevention and control practices specific to the hospital’s scope of services.
Facility Management & Safety refers to the effective management of organization’s physical facility, medical and other equipment, and people to provide safe, functional, and supportive facilities for patients, families, staff, and visitors.