Joint Commission International Announces New Leadership Team, Incisive Focus on Client Services and Innovation
(Oak Brook, Illinois, United States) — Joint Commission International (JCI) has appointed new leaders in its global accreditation and consulting services as the fast-growing organization reached a milestone of recognizing 600 JCI-accredited health care organizations in 57 countries.
“As JCI celebrates its 20th anniversary of service to the world’s health care community, our focus on quality and innovation has never been sharper,” explains Paula Wilson, President and CEO of Joint Commission International and Joint Commission Resources (JCR). “I am delighted to work with our talented leadership team as they reimagine the value of JCI accreditation and consulting expertise in the fast-paced and complex environment of global health care delivery.”
Paul Chang, MD, MBA, MPH, CPHQ, FACHE, is now Vice President, Accreditation, Standards, and Measurement, having served as Senior Executive Director in 2013. Dr. Chang joined JCI in 2007 as the Managing Director of JCI’s Asia-Pacific Office, where he collaborated with regional ministries of health, government and non-government agencies, hospitals, and other organizations to improve health outcomes, quality, and safety. He brings unique perspectives to his new role in JCI, having previously served in the Singapore Ministry of Health and having led Changi General Hospital, an 800-bed public hospital, to achieve JCI accreditation and JCI disease-specific certification in two cardiology programs.
“I am so fortunate to be working with JCI Accreditation as we build upon this strong platform of achievement,” says Dr. Chang. “My team and I will be looking to see how we can enhance the value and recognition that JCI accreditation brings to all our accredited organizations. We will also explore ways to transform our survey process so that it leverages today’s technologies and provides more comprehensive and robust data to help health care leaders build sustainable cultures of quality and safety in their organizations.”
Dr. Chang takes over for Paul vanOstenberg, DDS, MS, who served in the vice president role for many years. Dr. vanOstenberg has been appointed to a new JCI position as Senior Advisor, Global Growth and Innovation, where he will help identify client needs, enhance JCI’s regional presence, and continue to work with JCI’s innovative projects in resource-poor countries. He has a long and pioneering history with JCI, having served as the first Managing Director of JCI’s Europe Office and later as the first Managing Director of JCI’s Asia-Pacific Office. Dr. vanOstenberg was appointed as JCI’s first Executive Director of International Accreditation in 1998, a position that evolved into the vice president’s role. During 2013, he led the release of the much-anticipated fifth edition of the Joint Commission International Accreditation Standards for Hospitals, a triennial update on global standards for quality care and patient safety, and introduced an accreditation pathway for health care networks.
“My new position provides a focal point for the exploration of new ideas for our clients as well as countries not currently served by accreditation. These types of innovation bring JCI to new groups of potential clients and help extend our mission. As the leading international accreditation and quality improvement organization, JCI has the critical mass to explore the value and impact of standards, implement the International Library of Measures, and create a global benchmarking database,” comments Dr. vanOstenberg as he looks forward to his new responsibilities.
Another high-profile addition to JCI’s talented leadership team is Marwa J. Zohdy, PhD, Vice President, Global Consulting Services for JCI and JCR. Appointed in October 2013, Dr. Zohdy is leading accreditation and performance improvement consulting for health care organizations in the U.S. and more than 100 countries. In prior positions, Dr. Zohdy served in the Healthcare Systems and Services practice of McKinsey & Company, where she worked closely with health care leaders in the U.S., United Kingdom, Middle East, and North Africa. Her assignments included health system design and growth strategy, national health insurance reform, best practices in stroke and diabetes care pathways, and product/service innovation.
Dr. Zohdy explains, “Our clients work across every health care setting and are seeking true collaboration. We serve as experienced thought partners, collaborating with them to advance to the next level of standards compliance and quality performance. In addition to mock survey and accreditation preparation, JCI’s rich consulting expertise can be customized to a client’s needs, using global best practices adapted to each unique situation.” She cites JCI’s Safe Health DesignTM consulting as an example that appeals to growing markets in the Middle East and Asia-Pacific, where new hospital construction demands early-stage guidance to ensure that facilities conform to quality and safety standards.
During 2014, JCI will publish updated standards for ambulatory care, clinical laboratory, and medical transport services. For the first time, JCI-accredited organizations will have access to the hand hygiene Targeted Solutions Tool® (TST®) researched and disseminated by the Joint Commission Center for Transforming Healthcare, a not-for-profit affiliate of The Joint Commission that develops targeted solutions to solve health care’s most critical safety and quality problems. JCI is also launching WorldHospitalSearch.org, a consumer-focused website that provides helpful health information to patients, including how to locate JCI-accredited organizations in specific countries.