JCI Accredited Organizations Resource Center to Close
All resources for accredited organizations to be moved to JCI Direct Connect in December 2013.
Joint Commission International (JCI) has announced that JCI Direct Connect, its exclusive customer portal, will be the only home for its growing lists of publications, tools, and other accreditation-related resources for its accredited customers when JCI closes its Accredited Organizations Resource Center in December 2013
When that transition is finished, JCI Direct Connect will be the site accredited organizations can access any of the following resources:
E-App, JCI’s electronic applications tool
Current accreditation manuals and survey process guides (in English)
JCI’s Library of Measures
JCI’s Gold Seal
A collection of compliance-and performance improvement–related e-books, white papers, and other publications
All accredited organizations will receive further updates and instructions soon, but all organizations, particularly those that have not yet accessed JCI Direct Connect, are strongly recommended to visit the site as soon as possible. CEOs and survey coordinators for all accredited and applicant organizations were sent user names and passwords via email in April 2013.
If you have your user name and password from the April e-mail, go to JCI Direct Connect at https://customer.jointcommissioninternational.org, enter the user name and password in the appropriate boxes, and enter the site.
If You Misplaced Your User Name and Password
CEOs and survey coordinators who misplaced their user name and password information can get access to JCI Direct Connect by taking the following steps:
Go to JCI Direct Connect at
In the Help Center on the left side of the page, click on Forgot Password.
In the next window, you will be asked to type in your user name. Your user name is the email address you provided to JCI.
After typing in your user name, retype the characters (in the picture in the box below the picture) and click the Request Password Reset button.
You will receive an email telling you that your password has been reset and giving directions on how to set a new password.
If you have any questions, including about your current accredited status or whether you should have access to JCI Direct Connect, please contact JCI accreditation at firstname.lastname@example.org.
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