Background
- Over ten years of health care quality experience
- Experience in performance improvement, risk management, utilization management, clinical auditing
Professional Experience
- Expert in performance improvement, utilization management, clinical auditing, risk management, improving patient/customer satisfaction and quality, for large teams, including physicians as well as administrative staff
- Experience applying Six Sigma, PDCA, and Kaizen Wall of Fame methodologies for performance improvement
- Extensive experience with data analysis and process control using statistical analysis and SPSS software. Extensive experience with the survey process, especially with the Joint Commission International (JCIA) standards, tracer methodology CBAHI & Egyptian Accreditation Process.
- Studied more than 15 health care system in various countries
- Extensive knowledge about the health care system in the Middle East
Professional Affiliations or Certifications
- Canadian Society of Quality
- Egyptian Medical Syndicate
- Six Sigma Green Belt Certified
- Saudi Council for Quality
Education
- Bachelor of Medicine and Surgery, Cairo University, Giza, Egypt
- Total Quality Management Diploma, American University in Cairo, Cairo, Egypt
- Master of Business Administration, Frankfurt School of Finance and Management, Frankfurt, Germany