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Experience in Performance Improvement, Risk Management, Utilization Management, Clinical Auditing
Professional Experience
Expert in Performance Improvement, Utilization Management, Clinical Auditing, Risk Management, improving Patient/Customer Satisfaction and Quality, for large teams, including physicians as well as administrative staff
Experience applying Six Sigma, PDCA, and Kaizen Wall of Fame methodologies for performance improvement
Extensive experience with data analysis and process control using statistical analysis and SPSS software. Extensive experience with the survey process, especially with the Joint Commission International (JCIA) standards, tracer methodology CBAHI & Egyptian Accreditation Process.
Studied more than 15 health care system in various countries
Extensive knowledge about the health care system in the Middle East
Professional Affiliations or Certifications
Canadian Society of Quality
Egyptian Medical Syndicate
Six Sigma Green Belt Certified
Saudi Council for Quality
Certified Professional in Healthcare Quality (CPHQ)
Education
Bachelor of Medicine and Surgery, Cairo University, Giza, Egypt
Total Quality Management Diploma, American University in Cairo, Cairo, Egypt
Master of Business Administration, Frankfurt School of Finance and Management, Frankfurt, Germany
