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Substitutions, Transfers, and Cancellations Policy

Registration is nontransferable between JCI education programs due to variability in program sponsors. If you find that you cannot attend, you may send an alternate in your place.  Please fax us the alternate’s full name, title, credentials, address, phone and e-mail address to +1 630 792 5423.

In the event of a cancellation, your registration fee, less a US$100 processing fee, is refundable, if written notice of cancellation is faxed no later than 30 days prior to the program date.  All cancellation information should be faxed to +1 630 792 5423. Refunds will not be issued for cancellations received after this date or for any no shows.

Discounts cannot be combined.

Joint Commission International reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling Customer Service at +1 770 238 0454.

Neither Joint Commission International, Joint Commission Resources nor the The Joint Commission is responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Participants should also be aware that most airline tickets, including nonrefundable or discounted tickets, can be reissued within one year from the date the original ticket was issued.

Program Agendas and Faculty

Agendas are subject to change because we are always striving to improve the quality of your educational experience. Joint Commission International may substitute faculty with comparable expertise on rare occasions necessitated by illness, scheduling conflicts, and so forth.