Civil Leadership
The Final Step to Achieving Safety, Quality, Innovation, and Profitability in Health Care
by Michael S. Woods, M.D., MMM
Foreword by Marshall Goldsmith, Ph.D.
Available May 2010. 188 pages. ISBN: 978-1-59940-405-9
Click here to view the table of contents and sample pages.
"Saying health care is complex is a laughable remark; it is beyond complex, affecting every citizen and every institution or business. Regardless of the topic, the economics of health care, the payors, providers and their training systems, the myriad state and federal governmental agencies, lawyers, hospitals, pharma, insurers—no one is immune from justified, well-deserved criticism. This complexity paradoxically, and somewhat disturbingly, inoculates each of the above noted participants from sole responsibility of having created the complex morass that is rightly maligned by just about anyone who knows anything about health care, and everyone who has had the need to access the industry as a client—that is, a patient."
— Michael S. Woods, M.D., M.M.M. in Civil Leadership
In his latest book for Joint Commission Resources, Michael S. Woods, M.D., M.M.M. tackles the often-tumultuous relationship of physicians, patients, and today’s heath care environment. Dr. Woods, a practicing surgeon, offers civil, common-sense, business-savvy leadership advice to physicians, but his lessons are also valuable to clinical and nonclinical staff, as well as to patients.
Topics covered include:
- Relationship-based Civil Leadership
- The Self-inflicted Injuries of Disruptive and Uncivil Behavior
- Relationship-based Civil Leadership as a Health Care Business Strategy
- Community, Motivation, and the Patient
- Why Civility-driven, Relationship-based Care Now
- Self-Inflicted Wounds: The Seven Common Leadership Missteps® of Physicians
- Standards for Civility-Driven Behavior and Professionalism
- One Foot Out of the Box and Into the Future
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