Al Ain Hospital
Al Ain Hospital (AAH) is an acute care and emergency hospital, located in the Al Ain region of the Emirate of Abu Dhabi, United Arab Emirates. AAH belongs to the Abu Dhabi Health Services Company SEHA PJSC and is managed by the Medical University of Vienna and VAMED.
Because many of its patients come from outside the United Arab Emirates, AAH is dedicated to providing the highest quality care that respects the diverse cultural backgrounds of patients and adheres to international standards and best practices. “JCI’s accreditation standards have become a model for health care standards by many health systems globally,” says AAH CEO George Jepson. “The standards and survey process are designed to be culturally applicable and in compliance with laws and regulations in countries outside the United States.”
The accreditation preparation and survey experience gave AAH and staff the knowledge and tools for measuring and sustaining enhancements in the areas of process improvement, patient safety, and quality improvement:
Process Improvement
- Developing comprehensive, patient-centered processes throughout the organization
- Establishing a structured and transparent process to monitor continuous compliance to the IPSGs and various types of risk management activities
- Enhancing interdisciplinary communication
- Improving documentation of processes to ensure care continuity, patient safety and continuous improvement
Patient Safety
- Adhering to the IPSGs to create a culture of safety for staff and patients
- Adopting a holistic approach to involve patients, families, staff, and visitors
- Establishing a transparent reporting system for complaints and suggestions from employees, patients and families
Quality Improvement
- Developing a quality management system based on the JCI Standards
- Improving monitoring systems and processes to measure enhancements to quality and patient safety in clinical and managerial areas
- Establishing a periodic review of data analysis to sustain quality improvements
- Designing an effective and efficient surveillance system to monitor, analyze and address data-driven, sustainable improvements in infection control
“The newly introduced Strategic Improvement Plan (SIP) to address the required action plan for follow up with an accredited organization is an excellent initiative towards a holistic approach for sustainable improvements,” reports Mr. Jepson. “Developing the SIPs helped us to gain deep knowledge into the measurable elements of JCI’s standards.”
For a hospital that is dedicated to clinical excellence for all its patients, the most important benefit of JCI accreditation is its enhanced reputation among stakeholders and the domestic and international communities.“Making a decision to obtain JCI Accreditation is a journey, a culture shift, and a visible commitment to improve the quality of patient care and services,” says Mr. Jepson.
For more information about Al Ain Hospital’s services, outpatient medical centers and research projects, visit their web site: www.alain-hospital.ae